RV rental in Perth
from €54.73/night

Not clean, water coming in when it rains, lockers no longer working, outdated car, high price for the quality and space you get. Entrance door/fly window did not close. No explanation when you pick up the trolley, you are directed to instructional videos.

We embarked on a two-week journey, renting a campervan for over 4000 Australian Dollars, with high expectations of a seamless and enjoyable adventure. Unfortunately, our experience has been marred by a series of issues that have significantly impacted our trip. On the 12th of November, we spent two hours in communication with Sophia from Britz, addressing problems such as a blocked toilet drain and a seemingly defective 240-volt battery. Despite diligently following troubleshooting instructions, including attempting manual clearance of the toilet blockage and resetting the battery, our efforts were in vain. This meant we were unable to use the water pump/water, have a shower, or use lights and electrical facilities of the van. We were promised a service appointment to resolve both issues the next morning, and our location was shared promptly. Regrettably, the promised callback from David in Shark Bay only came in the late afternoon when we had no reception, and subsequent attempts to establish contact were unsuccessful. Additionally, our email seeking assistance went unanswered. As a consequence, we have been forced to seek powered campsites daily, as the van is rendered unusable without a power connection. It was only after contacting Britz again on the 15th of November that we were able to secure a service appointment in Exmouth for the following day. It was during this appointment that we discovered we had been driving with a faulty battery since the beginning of our journey. While the battery has since been replaced, new issues continue to surface regularly, including missing hinges, malfunctioning cabinet doors and drawers e.g. the cutlery drawer opens and closes while we are driving and appears to have an issue with the lock mechanism, thus is noisy and always a fright while driving and feels unsafe; the bin door has been temperamental from day one, same with the cupboard door for the coffee plunger, kettle etc; a defective side door and screen door that doesn’t secure shut has been difficult to manage on a daily basis. The glass coffee plunger that came with the van was broken when we discovered it in the cupboard on day one. The culmination of these problems forced us to cancel our Outback tour that we had booked due to a lack of confidence in the vehicle and Britz services. Furthermore, the extended periods required for issue resolution by customer service, coupled with the threat of financial responsibility for user-error problems (i.e. the flat battery that had nothing to do with user error), have only added to our frustrations. We strongly question whether the van underwent any kind of thorough pre-handover inspection and who bears responsibility for critical issues arising in remote locations to ensure safety and security of Britz customers, who are essentially travellers. Especially in WA, where we’ve found through our experience with Britz, that service/s are quite limited. This was not what we expected from Britz. Had we been aware of the reliance on cities, service availability (including the time drain and inconvenience to our daily plans in just making a phone call and waiting to be picked up as well as the actual call time speaking with the customer service representative), and power requirements, we would have opted for a smaller vehicle and stayed in conventional accommodations. The subpar condition of the van has severely limited our daily activities, and whilst Sophia and Wendy were warm and tried to be helpful, ultimately they could only do so much, which has left us in a lurch time and time again. Frankly, the standard of Britz customer service overall (including long call times, lagging service and responsiveness, poor checking of the vehicle between customers ~broken doors and drawers, coffee plunger etc) has been disheartening and has impacted our experience and our trip on a daily basis. In addition, it is crucial to underscore that this trip represented a 'once in a lifetime' opportunity for me, a rarity that is challenging to replicate. The extended duration of leave from my professional and also private responsibilities, required for such an extensive journey, was an exceptional and seldom-granted concession within the confines of my employment. The profound disappointment stemming from the suboptimal state of the rented campervan has not only disrupted the anticipated enjoyment of this unique experience but has also cast a shadow over the rarity of this significant personal investment in leisure time. In light of these challenges, we find it necessary to file a formal complaint and seek resolution for the inconveniences we have endured during this rental period. We appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.

No wedges to align the wheels, Equipment had to be completely checked because crockery was missing, camping chairs were broken, bed linen was missing, etc.

- Dirty vehicle taken over, not a bit cleaner even after renewed cleaning by provider - Defective water pump - Missing screws in cupboards - Defective sliding door

From the booking, to the pick-up, the journey and the return, everything worked without any problems. I can absolutely recommend Britz/Apollo/THL.

Due to a system error, we had to wait 2.5 hours at the pick-up while everyone else got their motorhome. We booked an Apollo and got a Maui in really bad condition... super dirty and unkempt inside and really battered on the outside!!! The staff were super friendly when we picked it up and also when we returned it, but unfortunately that didn't make up for the cleaning effort inside. Important to know for more than two travellers, there is no storage space (as in motorhomes) for suitcases! This makes it really annoying to put things away if you want to use all the beds, especially the rear one.

The collection took a very, very long time. This meant that 1/2 day was almost lost. Some damaged parcels were not accepted. Fortunately, this transmission error was reversed without any problems. However, it could have been avoided and meant a lot of stress at the beginning. The camper was relatively dirty at the beginning, but in itself super nice and easy to use.

We were given a small upgrade when we picked up the car. The car was in great condition and the equipment was also completely sufficient and in good condition. The only negative is that the floor was still dirty and a bit sticky but the rest was really great. We would book with Apollo again and again.

Although the vehicle was a camper, the equipment was not very creative and sometimes worked poorly or not properly. For example, the drawer for the rechaud was defective. There was a gas cooker available. However, this always had to be placed on a table. A full gas cylinder, which was supposed to be included in the rather expensive additional package, was missing. Instead, three gas cartridges were provided, but these were not sufficient and replacements were difficult to obtain. The folding table inside always fell apart. So eating on it was always a shaky affair. The scales tap is in a silly place and the tank is rather small. This means that an off-road experience for longer than one night is hardly possible, especially if you use the shower. No waste water tank - so camping is not allowed in many places. A toilet would be a matter of course for the price we paid. The bunch of keys with about 20 keys without labelling is an imposition. There was no suitable description for the awning or the side sun blind. It kept jamming when the roof had to be raised or lowered. There is no suitable storage space for the table and chairs, which are included in the overpriced additional package. You can only put them in and they are then in the way all the time. The power supply for the fridge, lights and USB ports worked well. Unfortunately, 220V is only available if you connect the camper to the 220V mains. This means that a laptop cannot be charged off-road and the kettle and toaster are useless gadgets. 4WD Adventure is an exaggerated description (the off-road traction boards were not available, there was no pump to bring the tyres back up to pressure for the road after the necessary deflation). The vehicle itself worked well and reliably - as you would expect from a Toyota and the proud rental price. Otherwise the camper was clean, bed linen and towels met expectations.

Great trip. As our camper wasn't ready yet, we got an upgrade and an Apollo The separate shower and the large fridge were great. Thanks to the solar panel, we had enough power for lighting and charging our mobile phones and drone and didn't have to go to a single campsite in the 3 weeks. The shower water was really hot. A problem with the gas pipe was fixed by the service team the very next day. And the campsite required without gas (due to the lack of a fridge and cooker) was refunded.

Uncomfortable bed. For two months, it wasn't easy to sleep on this bad bed.

The standard of the camper van at hand over at the Perth office was exceptionally poor. We had to ask that the cleaning of the interior was re-done but even at the second attempt the hygiene standards was not acceptable. In addition, curtains were dirty and some not in good repair, side door and flyscreen window were faulty, oil change was two months past it change date and the sign-off report in Perth that was e mailed included images of damages to the campervan that were from a previous hire - yet the office insisted that they were valid until a later e mail corrected their error. After many e mails that were sent but not actioned there was a small financial refund given.

We had a great holiday with the camper and always felt that we were in good hands. We were given a larger model on site.

Technical problems with vehicle electronics required a visit to the workshop

The vehicle was technically well maintained. It was clear that it was an older vehicle, so it had a few flaws on the outside, but these were documented on collection. Vehicle was very clean, good linen and towels. Good service.

The briefing on the vehicle was not very detailed - only the company video was referred to. The car battery was probably old and dropped back to 12V within half a day of being fully charged, which also caused the fridge to warm up again after a day. In addition, the fridge door did not close 100% unless you clamped it with something. The water hose adapter and USB charging adapter were missing. The cleanliness of the cupboards and the sink was partly dirty. Sheets and bed linen were clean. All in all, we would have liked better care and a more thorough check before delivery. Otherwise it was a super nice experience!

The collection and return went without a problem. The staff on site were friendly. From a technical point of view, the vehicle also drove well, we didn't break down, despite the already high mileage of more than 260,000 km. I realise that not everything is top notch after such a high mileage, but the interior was very worn and the bed in particular was a real cheek. We had to bring the mats from the upper bed down to be able to sleep at all and even then you still had contact with the board on which the whole thing was lying. You have to be tough in this respect and should perhaps have spent a few nights on a thin sleeping mat beforehand to prepare yourself for this. If you want to rent out a camper like this after all, you have to make some improvements and renovations, but the return on investment probably stands in the way of that. Furthermore, the van wasn't particularly clean, especially the cab, which hadn't been properly cleaned for a while.

Unfortunately, the vehicle had some defects, which you wouldn't really expect for the price. The booked chairs and the outdoor table were not complete, so we had to organise a chair and a table first, in advance - the money was refunded on return. Unfortunately we experienced some rainy days, with the result that rain ran through 2 windows and over the roof into the car. The clothes and mattresses were wet and it took time for them to dry again. The support contact suggested a return journey to Perth, which was not an option for us - 5 hours away. The option of hiring a garage did not work as no garage was willing to carry out the repair. So we had to putty it ourselves with silicone, which we did. But one of the windows was still not dry. Luckily, the rain eventually became less. Then the bathroom door popped out during the journey and could no longer be used. That was the end of showering in the camper. In addition, the handle on the intermediate door with the insect screen broke and we had to improvise here too. All in all, I would not hire the vehicle again. The customer contact at pick-up and drop-off was very friendly.

Everything went great from pick-up to drop-off. However, the difference between the deposit charged and the refund is quite high due to bank/exchange fees. But that's not the landlord's fault.

All in all, it was perfect! A German contact person when booking, everything understandable and the result: the best holiday of our lives! We will definitely be booking again!

Great van and I thought great value for money

Vehicle in order, handover without any explanation

Unfortunately, the camper is much older than expected: 130,000 kilometres, the sunbathing areas are already very worn. The tables are battered. The layout is very well thought out. If the camper was newer, it would be a fine vehicle.

the camp

Replacement camper not the same comfort.