You have questions? We will gladly provide you with the answers.

With some campervan offers, instead of "Immediately available", there is the phrase "On request". This means that CamperDays must first check the availability with the rental company. Find out here what you should bear in mind when booking "On request" offers.

It is possible to pay via credit card in British Pounds or via invoice (bank transfer) in Euros, Swiss Francs or Polish Zloty on CamperDays. We will explain to you what you should bear in mind when paying.

Yes, you can book a campervan via CamperDays without a credit card. But you will need a credit card when picking up the campervan. Take a look at our guide to get more infos about this topic.

When travel plans change at the last minute, flexible cancellation terms are essential. Many campervan rental companies offer free rebooking and accommodating cancellations. You can find all the infos and cancellation conditions in the rental conditions beneath every offer.

Important note: CamperDays itself does not charge any cancellation fees. We only pass on the cancellation fee charged by the respective rental company and support you with the next steps. You can find more information about rebooking and cancellation conditions in our CamperDays Safety Promise.

Once your booking is confirmed, you will receive a confirmation email with your invoice, voucher, and rental conditions from CamperDays and the rental company. We recommend reading the rental company’s conditions carefully, as they contain important information about your rental.

Most rental companies require you to complete an online check-in before picking up your campervan. We recommend doing this in advance to save time at the rental station. Closer to your trip, you will receive the check-in instructions from CamperDays and/or the rental company.

The security deposit is an amount held by the rental company during your trip. It is usually blocked on the main driver’s physical credit card when you pick up the campervan; only some rental companies accept other payment methods. Make sure your card has a sufficient limit and check the rental conditions for the exact deposit and payment requirements.

Make sure you have your passport, driving licence, booking confirmation and credit card ready when collecting your campervan. It’s also a good idea to bring your travel insurance documents and keep copies of important documents. Find out what else to bring and prepare for your trip in our campervan checklist.

Usually not. Pick-up and drop-off must normally take place during the rental station’s opening hours. You can find the available times under the vehicle details and in your booking documents. If you are running late, contact the rental station as soon as possible.

For most campervans, your standard car driving licence is all you need. Depending on your destination and where your licence was issued, you may also need an International Driving Permit. Check the exact requirements under the vehicle details and in the rental conditions. Find out more about driving licence requirements for your trip.

It depends on your destination and where your driving licence was issued. In some countries, an International Driving Permit (IDP) is required in addition to your regular driving licence, while in others it is only recommended. Check the rental conditions for the exact requirements.
Find out here where the International Driving License is recommended and where it is mandatory.

Return your campervan on time and in the condition required by the rental company to avoid additional charges. You may need to refuel, empty the waste water and toilet, and clean the interior. Check your rental conditions and booking documents for the exact return requirements.

Basic insurance with an excess is usually included with your campervan rental, and you can often add extra coverage to reduce or cover the excess. Check the vehicle details and rental conditions to see what is covered and which types of damage are excluded. Here we will explain to you which insurance options are available and which are particularly useful.

A Premium Package usually offers additional protection on top of the basic insurance, often with a lower or no excess. The exact coverage and exclusions depend on the rental company, so check the vehicle details and rental conditions for your booking. Find out what the premium package includes and when it is useful.

The excess is the maximum amount you may have to pay yourself if your campervan is damaged. The insurance covers the remaining costs, as long as the damage is covered. You can often add extra protection to reduce or cover the excess. Check the vehicle details and rental conditions for the exact amount and exclusions.

A one-way rental means you pick up your campervan at one rental station and return it to another. Most rental companies charge an additional one-way fee, which depends on the country, rental company and route. You can find the exact fee in the cost overview when booking. Find out more about one-way rentals.

CamperDays is a booking platform that works with different rental companies and helps you with your booking before and after your trip. During your trip, contact the rental company directly, as they provide the campervan and can assist you with any issues on the road.

You can find the rental company’s contact details on your voucher, which is included with your booking confirmation. The phone number is usually for the pick-up station where you will collect your campervan.

Contact the rental company as soon as possible so they can help you find a solution. Take photos of the issue and keep any relevant receipts or reports. If the problem cannot be resolved, contact CamperDays and we’ll help you with the next steps. Find out what to do in case of a problem, damage or accident.

Send your complaint to CamperDays with your booking number, a description of the issue and any relevant photos, receipts or reports. We’ll review your case and contact the rental company if needed. Find out more about submitting a complaint.