If you notice problems with the campervan or damage has occurred and you would like to have your deductible reimbursed, you can file a complaint. Here you can find out what you need to consider in the event of a complaint.
An accident or a small breakdown with the campervan is quite annoying, no question about it. But if you are well insured and take the necessary precautions, you won’t have to worry about high costs. You can simply file a complaint after your trip.
What should I do if damage occurs in order to be able to make a successful complaint later?
In order for you to be able to submit a complaint or claim fully and successfully at a later date, it is important that you react immediately when the damage occurs.
Under the rental conditions you are obliged to contact the rental company immediately in the event of accidents, problems with the vehicle, breakdowns or technical difficulties. This also applies to minor damage or problems. For this purpose, the rental companies offer a free telephone service. You will receive the number from the rental company on site when you pick up the campervan. Usually each rental company has a network of nationwide authorised workshops to which they can refer you.
If you have an accident with your campervan, you must report it not only to the rental company, but also to the police. The police will draw up a police report in which the names of the people involved, the registration numbers of the vehicles involved and possible witnesses are noted.
Please be sure to inform CamperDays about the damage afterwards. This will enable us to document the case correctly and, if necessary, make enquiries with the campervan provider. Please inform us in writing of all details concerning damages – even small damages. These include, most importantly, the date and time when the damage was reported by telephone to the rental company and, if possible, the contact person there. If the rental conditions contain further instructions for claims, please also note these.
How do I submit my complaint after the trip?
Submit your complaints, complaints or damage claims in writing as soon as possible by e-mail to firstname.lastname@example.org. To enable us to process the complaint quickly, the e-mail should contain the following information:
- Your booking number
- Your contact details for possible further inquiries
- If applicable, documents from the rental company and the police report
We will confirm receipt of your complaint, objection or damage claim Monday to Friday (excluding public holidays) usually within 24 hours and will inform you of your personal contact partner.
We will then first obtain a statement from the rental company on site for each claim and then enter into negotiations on your behalf with the rental company for a refund. We are committed to resolving your concerns as quickly as possible. However, as the processing of a case also depends on the rental company, we are not responsible for the processing time. Unfortunately, in rare cases it can take several weeks. As soon as we have clarified the case with the rental company, we will inform you immediately.