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FAQ: Our Campervan FAQs

Booking and payment

• Booking "On request" or "Immediately available": What does that mean?

  With some campervan offers, instead of "Immediately available", there is the phrase "On request". This means that CamperDays must first check the availability with the rental company. Find out here what you should bear in mind when booking "On request" offers >>

• How and when do I pay for my campervan?

  It is possible to pay via credit card and invoice on CamperDays. We will explain to you what you should bear in mind when paying >>

• Can I book a campervan without a credit card?

  Yes, you can book a campervan via CamperDays without a credit card. But you will need a credit card when picking up the campervan.

• Can I cancel or rebook my campervan?

  When travel plans change at the last minute, flexible cancellation terms are essential. Many campervan rental companies offer free rebooking and accommodating cancellations. To give you an overview, we have summarised the most important information and the cancellation conditions of our rental partners in this article >>

Pick-up and drop-off

• Which documents do I need when collecting my campervan?

  Before you collect your campervan, make sure that you have all the important documents to hand. We have put together a helpful overview of all the documents you will need when you collect your campervan >>

• Can I pick-up and drop-off my campervan outside opening hours?

  With each campervan offer you will find, among other things, concrete information on the pick-up and drop-off times at the selected station. You should pay attention to this information, because it is usually not possible to pick up or return the campervan outside the opening hours >>

• Which driving licence is required to drive a campervan?

  Most of the campervans that you can rent through CamperDays only require a normal class B driving licence. Also, only a few countries require you to have your international driving licence with you. In this article you will find an overview of which driving licence is the right one for you for your campervan >>

• Do I need an international driver's licence abroad?

  Whether you need an International Driving Licence in addition to your regular license depends on your destination. Find out here where the International Driving License is recommended and where it is mandatory >>

Insurances and additional services

• What campervan insurance do I need?

  Every campervan offer comes with a basic insurance policy with a deductible, which protects you in many cases of damage. Here we will explain to you which insurance options are available and which are particularly useful.>>

• What insurance is included in the Premium Package?

  Most rental companies offer a premium package with several additional benefits in addition to the basic insurance. Find out what the premium package includes and when it is useful >>

• What does one-way rental mean?

  If you do not return your campervan at the station where you picked it up, it is called a one-way rental. With many rental companies this is only possible against a so-called one-way fee. Find out here what costs you can expect, what you have to bear in mind with one-way routes and when a one-way rental is worthwhile >>

• What are the costs of a one way rental?

  Usually the rental company charges an additional fee to cover the return costs. This one way fee varies by country, rental company and route. Find out what costs you should expect and how you can save >>

• How do I submit a complaint or make a claim?

  If you notice problems with the campervan or damage has occurred and you would like to have your deductible reimbursed, you can file a complaint. Here you can find out what you need to consider in the event of a complaint >>